FAQs

OUR SERVICES

Unfortunately not.

Even though we are a webshop dedicated to cosplay and crafts, we only build our own cosplays. Because in our opinion nothing is more exciting, challenging and rewarding than building your own cosplay with your own blood, sweat and tears. Just remember, you can always ask us for advice.

Still looking for someone to build your cosplay? There are enough cosplayers out there who do commission work, feel free to contact them.

Category: OUR SERVICES

Yes, we do. Keep an eye on our workshops page and follow our Facebook and Instagram social media pages to always be up to date.

Category: OUR SERVICES

There are multiple ways of contacting us, so you can choose which one works best for you.

E-mail: info@minque.nl
Phone, SMS or WhatsApp: +31 (0)6 21 15 21 21
Facebook: https://www.facebook.com/MinqueCosplayWebshop/
Instagram: https://www.instagram.com/MinqueCosplayWebshop/

Category: OUR SERVICES

We are here to help, so feel free to contact us. We gladly help you out with advice.

Category: OUR SERVICES

If you are new to cosplay and don’t know how to get started, we have an entire collection of tutorial books available in our shop and we give workshops on a regular basis.

And if you have any questions, please contact us.

Category: OUR SERVICES

RETURNS AND REFUNDS

If you returned a product to us and do not wish to receive a replacement, it is possible to receive a refund. A refund is only possible within 14 calendar days of the invoice date. Furthermore the product needs to be in new condition and must be complete with the original packaging.

We will always refund within 7 days after receiving your product.

For more info see our Return Policy page.

Returning a product is really easy, simply send us an e-mail (info@minque.nl) with the invoice number and items you wish to return.

To be eligible for returns your product needs to be returned in the same condition as you received it and must be complete with the original packaging. Furthermore returning a product is only possible within 14 calendar days starting from the invoice date.

For more info see our Return Policy page.

Don’t worry, we are here to help. Just send us an e-mail (info@minque.nl) and we will reply within 24 hours for a fitting solution.

SHIPPING

We will carefully pack your items in a cardboard box, topped off with paper filling. Both the box and paper filling are made from recycled materials.

Our shipping partners are DPD and PostNL.

Category: SHIPPING

Shipping costs vary for each country, please check out our Shipping & Handling page for more information.

Category: SHIPPING

Orders placed before 16:00 (GMT+1) on workdays will be shipped out on the same day, orders after 16:00 (GMT+1) the next workday.

In the Netherlands orders placed before 16:00 will be delivered the next workday.

For other countries this varies between 2 to 5 working days.

See our Shipping & Handling page for more specific delivery information per country.

Category: SHIPPING

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